Shipping
RATES
Ground Shipping: Complimentary for orders over $250
2-Day Shipping: Calculated at Checkout
Next Day Air: Calculated at Checkout
International (5-10 Business Days): Calculated at Checkout*
*Tanya Taylor is not responsible for any customs, taxes, and duties charges issued by your respective country.
TIMELINES
Orders placed before 12:00PM EST are shipped the same day. Orders placed after 12:00PM EST are shipped the following day. Orders received after 12:00PM EST on Friday are shipped the following Monday.
We ship via UPS for domestic orders. We do not ship to P.O. boxes. Your invoice and tracking information will be sent to the email address provided after placing your order. Tanya Taylor is not responsible for packages delayed due to weather or events beyond our control. Tanya Taylor is not responsible for product lost or damaged during shipment. Tanya Taylor is not responsible for shipments that are lost after leaving the Tanya Taylor warehouse.
FAILED DELIVERIES
We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Tanya Taylor is not responsible for return shipping costs or cost of re-shipping merchandise.
PRE ORDER PRODUCT
All pre-order items will be clearly marked as pre-order and an estimated shipping date will display on the product page, your order page, cart, and checkout. All pre-order items will ship out to you once they are available. If you ordered both pre-order and available items we will ship out items in your order that are not on pre-order within five business days. As we receive inventory for items on pre-order, we will ship those out separately. You will receive a shipping confirmation email once your pre-order items have shipped. If you have any questions regarding pre-order items please reach out to customerservice@tanyataylor.com and we will be happy to assist.
Returns & Exchanges
Tanya Taylor will accept domestic and international returns of full price merchandise within 14 days after your order has arrived. Items must be in new condition to qualify for return or exchange. We define new as unworn, unwashed, undamaged and unused with all original tags attached. All packaging must accompany the product and must also be in new condition (i.e. shoe boxes). We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
Tanya Taylor is not responsible for product lost or damaged during shipment. Refunds or store credit will be issued within 7-10 business days from the date received to our warehouse via the original form of payment and payment amount, excluding original shipping and a $9.95 restocking fee.
Items must be marked as shipped back to us within 14 days of original delivery date. Items marked "Final Sale" cannot be returned.
If you placed an order through our TryNow feature, you have 10 days once the order is delivered to return the product until your card is charged. If you need to return items after the 10 days, you have 4 additional days (up to 14 days per our standard return policy) to return the items for a full refund (if they're not final sale).
DOMESTIC RETURNS & EXCHANGES
Start your return or exchange process at https://tanyataylor.loopreturns.com Domestic orders are eligible for refund or exchange if the return is initiated within 14 days of delivery.
INTERNATIONAL RETURNS & EXCHANGES
Start your return process at https://web.global-e.com/
International orders are eligible for refunds if the return request is initiated within 14 days of delivery. Please note international customers are responsible for their return shipping costs. We do not offer exchanges for international orders.
For additional inquiries, please contact customerservice@tanyataylor.com.
FOR MAISONETTE RETURNS
If you purchased through Maisonette, please contact customercare@maisonette.com to receive a return shipping label
Price Adjustments
We offer price adjustments on full-priced items only within 7 days of original purchase. We do not offer price adjustments on items that were bought on sale or promotion. Email customerservice@tanyataylor.com for all price adjustment inquiries.