NOTE: Due to COVID-19, our warehouse is taking extra safety precautions around packing, shipping, and staffing. As a result, orders may be delayed. Thank you for your patience during this time. Please direct any specific order questions or shipping concerns to firstname.lastname@example.org.
Ground Shipping: Complimentary
Please note due to additional Coronavirus safety measures we are not offering 2-Day Shipping & Overnight Shipping at this time.
International (5-10 Business Days): Calculated at Checkout* *Tanya Taylor is not responsible for any customs, taxes, and duties charges issued by your respective country.
Please note due to additional Coronavirus safety measures the below timelines are not guaranteed. Orders placed before 12:00PM EST are shipped the same day. Orders placed after 12:00PM EST are shipped the following day. Orders received after 12:00PM EST on Friday are shipped the following Monday.
We ship via UPS for domestic orders. We do not ship to P.O. boxes. Your invoice and tracking information will be sent to the email address provided after placing your order. Tanya Taylor is not responsible for packages delayed due to weather or events beyond our control. Tanya Taylor is not responsible for product lost or damaged during shipment. Tanya Taylor is not responsible for shipments that are lost after leaving the Tanya Taylor warehouse.
We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Tanya Taylor is not responsible for return shipping costs or cost of re-shipping merchandise.
PRE ORDER PRODUCT
All pre-order items will be clearly marked as pre-order and an estimated shipping date will display on the product page, your order page, cart, and checkout. All pre-order items will ship out to you once they are available. If you ordered both pre-order and available items we will ship out items in your order that are not on pre-order within five business days. As we receive inventory for items on pre-order, we will ship those out separately. You will receive a shipping confirmation email once your pre-order items have shipped. If you have any questions regarding pre-order items please reach out to email@example.com and we will be happy to assist.
RETURNS & EXCHANGES
Items must be in new condition to qualify for return or exchange. We define new as unworn, unwashed, undamaged and unused with all original tags attached. All packaging must accompany the product and must also be in new condition (i.e. shoe boxes). We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
Tanya Taylor is not responsible for product lost or damaged during shipment. Refunds or store credit will be issued within 7-10 business days from the date received to our warehouse via the original form of payment and payment amount, excluding original shipping and return costs (if applicable).
Items must be marked as shipped back to us within 30 days of original delivery date. Items marked "Final Sale" cannot be returned
DOMESTIC RETURNS & EXCHANGES Start your return or exchange process at https://returns.tanyataylor.com/ Domestic orders are eligible for refund, exchange, or online store credit if return is initiated within 30 days of delivery.
INTERNATIONAL RETURNS & EXCHANGES Start your return or exchange process by emailing firstname.lastname@example.org. International orders are eligible for refunds or exchange if the return request is initiated within 30 days of delivery. Please note international customers are responsible for their return shipping costs.
For additional inquiries, please contact email@example.com.
FOR MAISONETTE RETURNS If you purchased through Maisonette, please contact firstname.lastname@example.org receive a return shipping label
We offer price adjustments on full-priced items only within 7 days of original purchase. We do not offer price adjustments on items that were bought on sale or promotion. Email email@example.com for all price adjustment inquiries.
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